No items will be replaced or refunded without first receiving the goods back.
No product will be considered 'as-new' unless it is still in the condition in which the customer received it. This includes all product packaging as shipped to the customer. A product that has been used or attempted to be used will not be considered 'as-new'.
Customers may return as-new goods within 14 days of purchase for a refund of the purchase price in accordance with statutory rights. This does not apply to custom made products. This does not cover other costs such as postage.
Customers who believe they have a faulty item should seek our assistance before returning the items.
If goods are returned with fault, they will be sent back to the supplier. We will wait for the supplier’s decision regarding the item before replacing or refunding the goods. If the supplier decides the item has been damaged by the customer, no refund or replacement will be given.
Shipping and packaging charges for returning merchandise that proves not to be faulty, will not be borne by us. Any unnecessary charges incurred by us may result in being billed back to the customer unless other prior arrangements were made.
Customers have no right of return on goods they have damaged regardless of if the damage was intentional or accidental.
It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition.
If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.
Any claims in respect of damage, shortage or manufacturing faults must be made in writing to:
or by telephone to 02082526702 within 3 days of receipt of merchandise.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us on Tel: 02082526702 immediately. Save all packaging material and paperwork; do not throw anything away! On some occasions the couriers have asked to see any damaged packaging.
Incorrectly Sent Items
If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition.
It is not impossible that wewill send you the wrong item by mistake. We apologise if this rare occurrence happens. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible. We will not dispatch replacements to you with out the incorrectly sent item being returned to us. This is to protect ourselves and our customers from prices increases.